Statement on COVID-19 -- Yes, we're still open for business!

08 Jul 2020

To our customers,

In light of the COVID-19 crisis, we want to assure you that we remain committed to providing you with the best customer service. Here are a few updates to our operations:

• MusicShifter.com continues to accept, process, and ship orders.
• Customer and sales support are still available via phone and email.

Recommended Safe Handling Procedures:

• A recent study out of Princeton University, UCLA, the CDC, and the NIH showed that the coronavirus is viable on cardboard for 24 hours and plastics for 3 days. Cardboard and plastic are the primary materials used in our shipping kits.
• Our procedure is to disinfect all incoming shipping kits with 10% bleach solution, we advise the same for our customers receiving shipping kits (could have been exposed during transit) -- or simply let them sit for 24 hrs before handling.
• When taking the shipping time into account, the contents of the shipping kits will generally not have been touched for a few days (the study above says we need 3 days). This will allow the contents enough time to be safe for handling.

If you have any questions about our service, please contact us.

Thank you!